Terms & Conditions / Client Service Policy

Purpose of This Policy

These Terms & Conditions outline how sessions are offered, what clients can expect, and the responsibilities of both practitioner and client. They support clarity, safety, and professionalism in all services provided.

Scope of Practice

I provide Reiki, intuitive energy work, herbal and naturopathic support, and wellness guidance. I do not diagnose, treat, or cure medical conditions, and my services are not a substitute for medical care, psychological treatment, or emergency services. Clients are encouraged to seek appropriate medical or mental‑health support when needed.

Client Responsibilities

Clients agree to:

  • Provide accurate information during intake and sessions

  • Inform the practitioner of any changes to health, medications, or relevant circumstances

  • Contact the practitioner if unsure of any part of their plan.

  • Follow herbal and wellness guidance as instructed.

  • Avoid adding or changing supplements without consultation.

  • Seek medical or psychological care when appropriate. The practitioner does not assume responsibility for conditions requiring medical attention or emergency intervention

  • Engage respectfully and safely during sessions

Practitioner Responsibilities

I commit to:

  • Providing services within my professional scope

  • Maintaining confidentiality in accordance with the NZ Privacy Act 2020

  • Offering evidence‑informed herbal and wellness guidance

  • Creating a safe, respectful, supportive environment

  • Referring clients to other professionals when appropriate

Online & International Sessions

Sessions may be offered online to clients in New Zealand and internationally. Time‑zones will be aligned at booking. Some platforms used for communication or storage may host data on overseas servers; all reasonable steps are taken to ensure these providers meet NZ privacy standards.

Booking Policy

Sessions are booked through the online booking system. Full payment (or deposit, if applicable) is required at the time of booking unless otherwise stated.

Cancellation & Rescheduling

To respect both client and practitioner time:

  • Cancellations or rescheduling with 24+ hours’ notice: no fee

  • Cancellations within 24 hours: 50% of the session fee may be charged

  • No‑shows: full session fee may be charged

If you are unwell, please reschedule — remote sessions can often be accommodated.

Late Arrivals

If a client arrives late, the session will still end at the scheduled time. The full fee applies.

If the practitioner is delayed, the full session time will be honoured or rescheduled.

Refund Policy

Refunds are not available for completed sessions. Refunds for prepaid sessions or packages may be considered on a case‑by‑case basis.

Safety & Boundaries

Clients agree to engage respectfully and safely. The practitioner reserves the right to discontinue a session if a client’s behaviour is unsafe, disrespectful, or inappropriate. Emergency or crisis support is not provided — please contact local emergency services or crisis helplines if needed.

Herbal & Supplement Guidance

Herbal and supplement recommendations are provided using clinical judgment, practitioner‑level training, and evidence‑informed practice. All formulations, interactions, contraindications, and suitability are considered at the time of consultation based on the information provided by the client.

Clients agree to inform the practitioner of:

  • current medications

  • diagnosed conditions

  • allergies or sensitivities

  • pregnancy or breastfeeding

  • any changes to health status

This ensures recommendations remain safe and appropriate.

Clients are encouraged to seek medical advice if they have concerns or require diagnostic support.

Confidentiality & Privacy

All personal information is handled in accordance with the New Zealand Privacy Act 2020, including cross‑border data protections. Client information is kept confidential except where disclosure is required by law (e.g., risk of harm).

Payment Terms

Payment is due at the time of booking unless otherwise arranged. Invoices must be paid by the stated due date.

Agreement to Terms

By booking or attending a session, clients acknowledge and agree to these Terms & Conditions.