Woven Roots Apothecary — Privacy Policy

(Aligned with the New Zealand Privacy Act 2020)

1. Introduction

Your privacy matters deeply here. This practice honors the sensitivity of the personal information you share, and treats it with care, respect, and confidentiality. This Privacy Policy explains how your information is collected, stored, and protected when you work with me — whether you’re based in Aotearoa New Zealand or overseas.

2. What Information I Collect

I collect only the information needed to support your wellbeing journey and provide safe, effective care. This may include:

  • Your name and contact details

  • Health history and relevant personal information shared during sessions

  • Intake form responses

  • Booking details and payment information

  • Email or message communication

  • Any documents or notes you choose to provide

3. How Your Information Is Used

Your information is used to:

  • Provide consultations and healing services

  • Understand your health needs and tailor support

  • Maintain accurate clinical records

  • Communicate with you about appointments or follow-up care

  • Meet legal and professional obligations

I do not sell, trade, or share your information for marketing purposes.

4. Cross‑Border Data Storage & Online Services

Because this practice works with clients both in Aotearoa and internationally, some digital tools used for communication and storage may host data on servers outside New Zealand. These may include:

  • Email providers

  • Video platforms (e.g., Zoom, Google Meet)

  • Booking or form systems

  • Cloud-based storage

Under the New Zealand Privacy Act 2020 (IPP 12), I take all reasonable steps to ensure these providers have strong privacy and security safeguards in place. By engaging in online sessions or submitting information through digital forms, you acknowledge that your data may be stored or processed overseas.

5. Confidentiality

Everything shared in session is held in confidence. Information is only disclosed if:

  • You give explicit consent

  • It is required by law

  • There is serious concern for your safety or the safety of others

6. How Your Information Is Stored

Your information is stored securely using reputable platforms with privacy protections in place. Access is limited to the practitioner only. Records are retained in accordance with professional guidelines and legal requirements.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information I hold about you

  • Request corrections to your information

  • Ask how your information is stored or used

You can request this at any time by contacting me directly.

8. Cookies & Website Analytics

This website may use basic cookies or analytics tools to understand how visitors use the site. This helps improve the experience but does not identify you personally.

9. Contact

If you have questions about this Privacy Policy or how your information is handled, you’re welcome to reach out:

Email: wovenrootsapothecary@gmail.com Location: Aotearoa New Zealand (online sessions available worldwide)